Healthcare offices can greatly improve their communication with clients by implementing a voice over internet protocol (VoIP) solution. Instead of using a phone line to make calls, VoIP technology utilizes the internet to connect calls and provide additional features that a phone line cannot support. This includes call encryption, high quality call audio, auto attendant, and more. Additionally, a VoIP service can be accessed remotely via an application on mobile business devices, meaning you gain more flexibility for making or receiving office calls. By working with an IT consultant, your healthcare office can implement its VoIP phones quickly, and we want to tell you about some of the features you can take advantage of once your tech is set up!
Reminders
A strong VoIP solution can be used to help remind patients about their upcoming appointments after it has been linked to a scheduling calendar. For example, you can send a reminder text message to patients each day starting multiple days before their appointment and then one more reminder on the day they need to come in for their visit. This reminder system will help lower the rate of missed and rescheduled appointments because patients will have regular reminders about their visit. The number and frequency of notifications can even be adjusted, so patients are reminded as often as you deem necessary.
VoIP Call Forwarding
At the end of the working day, many offices require a staff member to forward all calls that come into the office to the number of the person in charge of emergency calls for that day. Then, on the morning of the next working day, this change needs to be reverted so that calls do not get rerouted. These processes may only take 15 or so minutes each time, but this adds up to at least 150 productive hours a year. With VoIP, this process can be done automatically. An emergency number can be set quickly, and the VoIP will forward a caller to the emergency number after their call does not get picked up at the office.
Additional Conveniences
Different VoIP programs will offer unique conveniences that can give your office more productive hours back or a higher quality call experience. One example of a convenience you should look for in a VoIP solution is the ability to use the office’s number to call from remote or personal devices. With this feature, a healthcare practitioner can call patients while working remote without disclosing additional contact information because the VoIP will make the calling number appear as the healthcare office. Make sure to work with your IT specialist to find the best additional features that work for your unique situation.
Summary
Sometimes new technology will be required to implement VoIP solutions in your business, but an IT consultant that works closely with your business can help you determine what devices you need. They will also guide you through how to take advantage of the features most beneficial to your business and troubleshoot problems that arise. If you’re ready to upgrade your call and communication technology today, then our IT specialists are ready to help you move to a VoIP system to improve client connections and augment your communication experience!
